Welcome to www.countryflowers.online, The website https://countryflowers.online is owned and run by Queen Street Country Flowers (Pty) Ltd, registration number 2012/045202/07, a company incorporated in the Republic of South Africa (hereinafter referred to as “QSCF”).

By accessing or using our website and services, you agree to comply with these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.

Intellectual Property

All content, trademarks, logos, images, and intellectual property on this website are the exclusive property of QSCF unless otherwise stated. You may not use, reproduce, or distribute any content from this website without obtaining prior written permission from us.

Products

All images, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the products. Due to the nature of the flowers and florist’s handiwork, final delivered items may differ from the images shown on the website due to non-availability; we may also substitute flowers, greenery, filler, container or accessories without notice to the Customer, but will always aim to present a product like the product displayed on the website. The same applies to other products such as gift boxes and food items.

We make every effort to provide accurate and up-to-date information regarding our products, including descriptions, prices, and availability. However, we do not warrant that the information is error-free, complete, or current. In the event of an error, we reserve the right to correct or cancel any order placed for products listed at an incorrect price or with inaccurate information.

Note that as the customer, it is your responsibility to ensure that the product ordered will be suitable for your needs, also considering any allergies that you or the recipient of the product may suffer from. Note that some products supplied may contain nuts or may have been manufactured in such factories.

Online Ordering and Delivery

Order processing begins when we receive a confirmed order and full payment. When we receive orders on a weekend or public holiday the order will be processed on the next working day.

When placing an order through our website, you agree to provide accurate and complete information, including the recipient’s name, delivery address, contact details, and any special delivery instructions. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase or suspected fraudulent activity.

Delivery times provided are estimates and not guaranteed. While we make every effort to deliver your order within the specified timeframe, we are not liable for any delays or failures in delivery beyond our control, such as weather conditions or unforeseen circumstances.

Pricing and Payment Options

All transactions will be processed in South African Rands (ZAR).

You may pay for products on the website by Paypal, by Electronic Fund Transfer (EFT) or by direct deposit into our bank account.

By providing payment information, you represent and warrant that you are authorized to use the payment method and that the information provided is accurate and complete.

If you choose to pay by EFT, you must use the unique order number in the reference line for your payment. If you are paying via EFT from outside of South Africa, please be aware of the following: 1) you must select your local currency as the payment currency in order to avoid charges; and 2) you are obliged to accept any additional bank or processing fees levied on the transaction or incurred as a result of foreign exchange. QSCF will not accept liability for any additional fees incurred for international transactions.

Proof of Payment should be emailed to QSCF on orders@countryflowers.online , but note that we will only start processing your order once payment has been received and reflects in our bank account.

The Queen Street Country Flowers banking details are as follows: Bank: FNB; Branch Code: 257705; and Current Account No: 62352639523.

Delivery

Products ordered on our website can unfortunately not be delivered to farms, outlying plots, townships or informal settlements.

Delivery time is dependent on product stock availability.

Orders will be delivered any time between 9 am and 5 pm on weekdays (excluding public holidays) and between 9 am and 1 pm on Saturdays.

Any specific delivery times requested on an order form cannot be guaranteed.

When orders are placed on a weekend or public holiday, the order will be processed on the next working day.

Same day deliveries are not guaranteed. We will make every effort to ensure delivery on orders on the same day, provided payment is received before 13h00 on the day. Note that in this instance it is still likely that the delivery will only be done in the afternoon.

Every effort is made to effect delivery of your order timeously; however, unforeseen circumstances may cause delays, in which case we will contact you via email and provide a revised delivery schedule. Customers must provide us with South African contact numbers for recipients in order to effect delivery.

Our delivery fee is based on distance and if the delivery address changes for any reason resulting in a longer distance, the delivery fee will increase. Generally, we make two attempts to deliver whereafter an additional delivery fee may be charged for each attempt.

If an address cannot be found on a Google platform, then we reserve our rights to make alternate arrangements with the recipient to ensure that the product is delivered to them.

Please ensure that all delivery details are accurate before checking out. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which are not received. You will also be billed for any additional costs that may be incurred as a result of failed delivery attempts relating to incorrect information provided or a change in delivery address.

You agree that if a recipient is unavailable at the given address, we can leave the product with a neighbour / co-worker / leave a calling card / leave a voice message or coordinate with the recipient to re-attempt delivery, depending on what is most applicable to the circumstances.

We are not allowed to deliver the flowers or gifts directly to the recipient for orders to be delivered to hospitals, hotels and business addresses, the delivery will be left at the reception desk, which will constitute successful delivery.

No deliveries will be left unattended at the recipient’s premises or elsewhere and delivery will always be to a person.

Refunds/Returns Policy

When payment has been made and we have started processing your order, your right to a refund may be limited.

If we are unable to find a partner florist to supply the flower product ordered or any substitute flower product, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full within 48 business hours in case of an EFT payment or within12 days if paid by credit card.

Neither ourselves, nor the partner florist or any courier or carrier service that we use uses shall be liable for any failure to perform on an order, where such failure or delay results from any circumstances outside of our reasonable control; these circumstances to include but not be limited to any adverse weather conditions such as snow, flood, extreme winds, fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike.

In the event of a complaint, the fees paid in respect of the order may be refunded or the order may be replaced, depending on the circumstances, and provided that the complaint was reported within 36 hours from 5pm on the requested delivery date. Due to the nature of flowers and the responsibility of the recipient to care for them once delivered, no complaints will be accepted after this deadline has been reached. Complaints must be accompanied by a photograph of the product that is the cause of the complaint and sufficient details on the complaint to determine the appropriate remedial action required, if any.

Note that as a result of the nature of the product, return rights in law may not apply.

Limitation of Liability

To the fullest extent permitted by law, QSCF and its employees shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our website, or the services provided, including but not limited to errors, omissions, or inaccuracies in content.

Indemnity

Subject to applicable laws, you agree to indemnify QSCF fully and on demand against any liability, penalty, claim, loss, cost or damages suffered by QSCF where attributable to any wrongful act or omission by you or any person making use of your payment details at any time or arising in any way as a result of a purchase made by you on www.countryflowers.online .

Changes to Terms and Conditions

We reserve the right to modify or update these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for any updates.